{"id":39326,"date":"2022-08-16T10:30:00","date_gmt":"2022-08-16T10:30:00","guid":{"rendered":"http:\/\/localhost\/wordpress\/demia\/?page_id=39326"},"modified":"2026-03-24T09:40:48","modified_gmt":"2026-03-24T06:40:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/arborea.ee\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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Frequently Asked Questions.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the plants real?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes \u2014 all Arborea plants and trees are 100% real and natural<\/b><\/span>.<\/p>

They have undergone a preservation process<\/b><\/span> that replaces the natural sap with a plant-based solution, allowing them to retain their beauty, softness, and colour for years<\/b><\/span> \u2014 without the need for water or sunlight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre preserved plants safe for children and pets?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes \u2014 preserved plants are <\/span>non-toxic and safe for home and office environments<\/b>.<\/span><\/p>

However, as with any decorative object, they are not intended for consumption<\/b><\/span>, so we recommend keeping them out of reach of small children and pets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat materials are used in the preservation process?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The preservation process replaces the plant\u2019s natural sap with a biodegradable, plant-based glycerin solution<\/b><\/span> and natural colorants<\/b><\/span>.<\/p>

This keeps the plant soft, flexible, and long-lasting while maintaining its natural look and feel \u2014 without any harmful chemicals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does my preserved plant have a scent after unboxing?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A bioclycerin scent is completely normal and harmless to you \u2014 it comes from the natural preservation process<\/b><\/span> that keeps the plant soft and vibrant without water.<\/p>

The scent usually fades within a few weeks after the glycerin sets is. Depending on the plant type and size, it might vary, but these are average times.<\/b><\/span> If you are sensitive to smell, keep the plant in an aired room or keep it in open air for small periods of time to allow the scent to fade faster.<\/p>

The scent will remain subtle afterwards, but this is normal and a part of the product\u2019s natural character.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do preserved plants last?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

With the right indoor conditions, preserved plants can last for several years<\/b><\/span> \u2014 often 3 to 5 years or more<\/b><\/span>.<\/p>

Their longevity depends on placement: keep them away from direct sunlight, humidity, and heat sources<\/b><\/span> to maintain their vibrant look for as long as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo the plants come with pots?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each preserved tree or plant is delivered in a simple plastic pot<\/b><\/span>, used mainly for transportation and stability<\/b><\/span> during shipping.<\/p>

Decorative ceramic or design pots are not included<\/b><\/span>, allowing you to choose a style that best fits your interior.<\/p>

Our products are easy to replant into any decorative pot once they arrive.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are preserved plants different from artificial or dried plants?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Preserved plants are real, natural plants<\/b><\/span> that have undergone a gentle preservation process to keep their softness, texture, and fresh appearance for years.<\/p>

Unlike artificial plants<\/b><\/span>, they are not made of plastic or silk, and unlike dried plants<\/b><\/span>, they don\u2019t become brittle or lose their colour over time.<\/p>

They look and feel alive \u2014 without the need for watering or maintenance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo preserved plants need water or sunlight?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No \u2014 preserved plants <\/span>do not need any water, sunlight, or trimming<\/b>.<\/span><\/p>

They stay naturally beautiful year-round thanks to the preservation process. Simply keep them indoors and enjoy their effortless elegance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan preserved plants be used outdoors?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Preserved plants are designed for indoor use only<\/b><\/span>.<\/p>

Exposure to direct sunlight, rain, or humidity<\/b><\/span> can affect their colour and texture. If you wish to use them there, keep in mind that the lifespan will decrease drastically.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen do I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our preserved trees and plants are custom made and packed per order if not in Arborea stock.\u00a0Production and preparation usually take<\/span>\u00a0<\/span>2\u20133 weeks<\/b><\/span>, after which we arrange delivery based on your location and preferred carrier.<\/span><\/p>

You\u2019ll receive an estimated delivery date and tracking details once purchase of product is done and shipping quote is confirmed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do I have to pay shipping separately?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each Arborea tree and plant is unique in size and requires\u00a0custom packaging and handling<\/b>\u00a0to ensure safe delivery.\u00a0Because of this, shipping costs vary for every order and destination.<\/span><\/p>

We calculate the most secure and cost-efficient option\u00a0after your order is placed<\/b>\u00a0and send you a personalized shipping quote for approval before dispatch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive the invoice for my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be manually sent to you upon request from info@arborea.ee<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will my order take to be delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each order is carefully prepared and packed to order.\u00a0Production time is usually<\/span>\u00a0<\/span>2\u20133 weeks<\/b><\/span>, followed by delivery, which depends on your location and chosen carrier.<\/span><\/p>

We\u2019ll confirm the estimated delivery date once your shipping method is agreed upon.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you deliver EU wide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes \u2014 we deliver our preserved trees and plants\u00a0across the entire European Union<\/b>.\u00a0Each shipment is handled individually to ensure safe transport and proper packaging.<\/span><\/p>

If you\u2019re located outside the EU, such as in the\u00a0UAE<\/b>, please contact us for a personalized delivery quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/rect>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if my payment provider is not listed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No problem \u2014 if your preferred payment method isn\u2019t available at checkout, we can issue a\u00a0prepayment invoice<\/b>\u00a0instead.<\/p>

Simply contact us at\u00a0info@arborea.ee<\/a><\/b>\u00a0with your order details, and we\u2019ll send you an invoice for manual bank transfer.<\/p>

Your order will be processed once the payment has been received.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions. Are the plants real? Yes \u2014 all Arborea plants and trees are 100% real and natural. They have undergone a preservation process that replaces the natural sap with a plant-based solution, allowing them to retain their beauty, softness, and colour for years \u2014 without the need for water or sunlight. Are preserved […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-39326","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages\/39326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/comments?post=39326"}],"version-history":[{"count":10,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages\/39326\/revisions"}],"predecessor-version":[{"id":46929,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages\/39326\/revisions\/46929"}],"wp:attachment":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/media?parent=39326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}