{"id":45380,"date":"2025-10-02T15:34:15","date_gmt":"2025-10-02T15:34:15","guid":{"rendered":"https:\/\/arborea.ee\/?page_id=45380"},"modified":"2025-10-21T11:31:20","modified_gmt":"2025-10-21T08:31:20","slug":"returns","status":"publish","type":"page","link":"https:\/\/arborea.ee\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"45380\" class=\"elementor elementor-45380\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f1d2f37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f1d2f37\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72fd1b46\" data-id=\"72fd1b46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d02a8a5 elementor-widget elementor-widget-text-editor\" data-id=\"6d02a8a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3 style=\"margin-top: 0;\"><b style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 1.75rem;\">Right of Withdrawal (EU 14-Day Return Period)<\/b><\/h3>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><br><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">You have the right to withdraw from your purchase within&nbsp;<span><b>14 days<\/b><\/span>&nbsp;without giving any reason.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span>The withdrawal period expires&nbsp;<\/span><b>14 days after you, or a person you have authorized, receives the goods.<\/b><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">To exercise this right, please notify us by email at&nbsp;<span><b><a href=\"mailto:info@arborea.ee\">info@arborea.ee<\/a><\/b><\/span>&nbsp;with your order number and return request.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<hr>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<h3 style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><b>Conditions for Return<\/b><\/h3>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><br><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">To be eligible for a return:<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<ul style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<li>\n<p><span>The product must be&nbsp;<\/span><b>unused, in its original condition<\/b><span>, and&nbsp;<\/span><b>in the original packaging<\/b><span>.<\/span><\/p>\n<\/li>\n<li>\n<p>All labels, seals, and accessories must remain intact.<\/p>\n<\/li>\n<li>\n<p>The item must be&nbsp;<span><b>in a resellable condition<\/b><\/span>&nbsp;(no signs of use, damage, or modification).<\/p>\n<\/li>\n<\/ul>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><br><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span>Due to the&nbsp;<\/span><b>nature of preserved plants<\/b><span>, returns are&nbsp;<\/span><b>not accepted<\/b><span>&nbsp;if:<\/span><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<ul style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<li>\n<p>The packaging has been opened, and the product exposed to air or moisture.<\/p>\n<\/li>\n<li>\n<p>The item has been handled in a way that could affect its appearance or preservation quality.<\/p>\n<\/li>\n<\/ul>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><br><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">If you are unsure whether your product qualifies, please contact us before sending it back.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<hr>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<h3 style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><b>How to Return<\/b><\/h3>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<ol start=\"1\" style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<li>\n<p>Email us at<a href=\"mailto:info@arborea.ee\">&nbsp;<span><b>info@arborea.ee<\/b><\/span><\/a>&nbsp;to start your return.<\/p>\n<\/li>\n<li>\n<p>We\u2019ll provide you with detailed instructions and a return address.<\/p>\n<\/li>\n<li>\n<p>You are responsible for the&nbsp;<span><b>return shipping costs<\/b><\/span>, unless the product was defective or incorrectly sent.<\/p>\n<\/li>\n<\/ol>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<hr>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<h3 style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><b>Refunds<\/b><\/h3>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><br><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">If approved, a&nbsp;<span><b>refund will be processed within 14 days<\/b><\/span>&nbsp;to your original payment method.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">We may withhold the refund until we have received the goods or proof of return shipment.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<hr>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<h3 style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><b>Damaged or Faulty Products<\/b><\/h3>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><br><\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">If your item arrives damaged or defective, please contact us immediately (within&nbsp;<span><b>48 hours<\/b><\/span>&nbsp;of delivery) with photos of the issue.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">We will offer a replacement or full refund, depending on the situation.<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<hr>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<h3 style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><b>Exceptions and Non-Returnable Items<\/b><\/h3>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<ul style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<li>\n<p>Custom-made or specially ordered products<\/p>\n<\/li>\n<li>\n<p>Opened or handled preserved trees, plants, or florals<\/p>\n<\/li>\n<li>\n<p>Gift cards<\/p>\n<\/li>\n<\/ul>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><\/span><\/p>\n<hr>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">\n<\/p><p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\"><span><b>Seller:<\/b><\/span>&nbsp;H\u00fcr\u00fc O\u00dc<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">Hallikivi tee 8, 76706 T\u00fcrisalu, Estonia<\/p>\n<p style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);\">Email: <a href=\"mailto:info@arborea.ee\">info@arborea.ee<\/a><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Right of Withdrawal (EU 14-Day Return Period) You have the right to withdraw from your purchase within&nbsp;14 days&nbsp;without giving any reason. The withdrawal period expires&nbsp;14 days after you, or a person you have authorized, receives the goods. To exercise this right, please notify us by email at&nbsp;info@arborea.ee&nbsp;with your order number and return request. Conditions for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45380","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages\/45380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/comments?post=45380"}],"version-history":[{"count":4,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages\/45380\/revisions"}],"predecessor-version":[{"id":46135,"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/pages\/45380\/revisions\/46135"}],"wp:attachment":[{"href":"https:\/\/arborea.ee\/en\/wp-json\/wp\/v2\/media?parent=45380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}